Return & Refund Policy

Return & Refund Policy

At MyCrafts, we create personalized and customized gifts made especially for our customers. Because many of our products are made according to the customer’s name, photo, text, or other customization details, certain products may have different return and refund conditions.

1. Customized and Personalized Products

Personalized or customized products cannot normally be returned or exchanged if the product has been made according to the details provided by the customer.

Before placing an order, customers should carefully check the name, photo, text, spelling, size, colour, and other customization details provided during the ordering process.

MyCrafts will not be responsible for mistakes in customization details provided incorrectly by the customer.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging, if applicable
  • A description of the issue

After reviewing the issue, we may offer a replacement, exchange, or refund where applicable.

3. Return Conditions

For products that are eligible for return, the product should generally be unused and in its original condition and packaging.

Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return.

4. Exchanges

Exchanges may be available for eligible products depending on the reason for the exchange and product availability.

Customized or personalized products may not be eligible for exchange unless the product received is defective, damaged, or incorrectly made by MyCrafts.

5. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once a customized product has entered production or has already been prepared for dispatch, cancellation may no longer be possible.

6. Refunds

If a refund is approved, the refund will be processed using the applicable payment method or process available for the order.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

7. Delivery Issues

If your order is delayed, lost, or damaged during delivery, please contact us with your order details. We will review the issue and coordinate with the relevant delivery partner where required.

8. Contact Us

For return, refund, replacement, or exchange-related questions, please contact MyCrafts through the contact details provided on our website.

Please include your order number when contacting us so that we can assist you more quickly.